Refund Policy

1. 1. Contact for Refunds:

      To initiate a refund request, please first contact us at durgaraojewellers@gmail.com. Provide detailed information about the issue with your imitation jewellery, including relevant details and supporting images.

   2. Required Information:

      When contacting us, ensure you include:

      – Your order number

      – A description of the issue

      – Clear images showing the problem

      – Any other relevant information or documentation

   3. Review Process:

      Upon receiving your refund request and supporting details, we will review the information to determine if the issue falls within our terms and conditions and adherence to the provided jewellery care instructions.

   4. Eligibility:

      Refunds will only be considered if the issue complies with our terms and conditions and jewellery care instructions. Please note that damage resulting from improper care or handling may affect your eligibility for a refund.

   5. Approval and Processing:

      If your refund request is approved, we will process the refund to the original payment method. Please allow 14 business days for the refund to be reflected in your account.

   6. Exclusions:

      Please note that the following charges are non-refundable:

      – GST or any applicable taxes on the order

      – Courier charges associated with shipping

   7. Non-Refundable Items:

      Certain items may be non-refundable based on our terms and conditions. Ensure to review our policy carefully to understand any exclusions.

   8. Contact Us:

      For any questions or concerns regarding these terms and conditions, please contact us at durgaraojewellers@gmail.com or whatsapp us at +918555945706.

By following this policy, you help ensure a smooth and efficient refund process.